Nah, not Diabetes.
The battery cover for my almost brand new (November) Dexcom G4 is gone.
I charged it yesterday and didn’t notice that it was gone.
But today, I felt that it was open and went to shut it. And it’s gone.
Called Dexcom. Spoke with ____ who said they will replace it but!!! I have to give them a credit card number and when it’s returned, if there’s any evidence that it’s been dropped, (or been in water) then I’ll be charged $199 for the warranty replacement.
Of course it’s been dropped. Damn thing is slippery.
Actually, it’s not been dropped, dropped. It sort of slides out sometimes, but normally onto the carpet.
I told her I’d think about it. There was no “Oh, I’m so sorry. Gee, that happens sometimes.” And they can’t just send a new battery cover to snap in.
It still has the protective plastic stuff on the screen!
Guess I’ll call again on Monday and go ahead and replace it. Then I’ll hold my breath and hope that they don’t think I threw it across the room or whatever.