TSA Cares – Really!

Several people have written about contacting TSA for a passenger support specialist to make it easier getting through airport security.

So I did.

And received this reply within 24 hours.
Good afternoon, Ms. Skinner,
I am sorry I was unable to reach you earlier today.  We have received your request for assistance from the TSA Contact Center.  Certainly a  passenger support specialist can be provided to assist you through the checkpoint and the screening process.  When you arrive at the airport feel free to contact the manager on duty, *******.  Either Mr. **** or a checkpoint supervisor will arrange for the PSS to meet you.   Meanwhile, if you have any questions, please give us a call at this office.

Our flight from Manchester to DC was at 5:50 am – crack of dawn. Our PSS met us at the airline desk and from there – life was easy peasy – zip-zip through the lines (got to take “cuts!”). The woman actually thanked me for taking the time to contact them. She said they want to help but can’t if people don’t ask.

And Las Vegas – no contact but – we both ended up as TSA pre-checked. And again, life was good. M zipped right through. I requested a pat-down and so had to take off shoes but that was it. No liquid inspections – and M got to leave his CPap machine in the bag.

Kelly wrote about her good TSA experience in Philadelphia last week – go read it here:
This Trip, A Philly TSA Agent Made Traveling With Diabetes Way LESS Stressful!

So yes, we went to the very first annual Diabetes UnConference. It was awesome. And because we live in New Hampshire where it’s still very, very cold – and there’s still snow on the ground, we stayed the whole week. That was also awesome.

I can’t write about the conference – yet… I will – lots of people are writing lots of good stuff.

I will say that I have to get back to blogging. The blogs were such a TREMENDOUS help to me when I was first diagnosed – 10 years ago this month. And sometimes you think (or I think) well, gee – no one’s reading it so why write it. There were a whole bunch of blog lurkers at the conference and so, you never know who might be helped just by a few words from you. Just knowing that you’re not the only person who forgot to put your pump back on, bolus for a meal, order supplies, etc… is comforting. Trust me – been there done that (and more…).

For now Christel has earned my total respect for making an UnConference such a grand and enjoyable and fun and organized (and warm) UnConference!

Oh – thought I’d be the oldest one there. I wasn’t.
Thought I’d be the one who traveled the farthest. Didn’t happen…

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5 Responses to TSA Cares – Really!

  1. Colleen, you are simply one of the best people ever, and an absolute highlight of my life. Thank you for taking a risk and coming to the UnConference – it was such a great privilege to meet you and M in person.

    Sending lots of love and hugs from a chilly Minneapolis, where we just received another fresh batch of SNOW!!! Brrrr!

  2. Colleen, I’m so glad that we were able to meet at the UnConference. I can’t wait to read more from you as you start blogging again.

  3. StephenS says:

    What Scott and Jenn said! It’s so important to keep telling your story. When you said “There were a whole bunch of blog lurkers at the conference and so, you never know who might be helped just by a few words from you. “… So true. So true. Glad we got to meet at the UnConference, even if I did surprise you!

  4. Kerri. says:

    You are the BEST, Colleen, and I am so glad we had a chance to spend some quality time together. 😀 See you soon, fellow New Englander!!

  5. bennetdunlap says:

    Thanks. I am a big fan of positive feed back so I hope you sent this to TSA. It will make their day, maybe month.

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