I’m not perfect.

Perfection – certainly not a word used when you’re dealing with Diabetes.

ha-haBack when I first started pumping, I put the “change inset” schedule on my calendar. Because, you know, you change it every 3 days and that would remind me in the morning to change the inset and fill a new cartridge before my shower – every 3 days.

And I’d read where people’s pumps would run out of insulin. And I’d smugly think, “Well, if they’d just schedule it like I do, they wouldn’t run out of insulin.”

And then – a doorknob happened – or a kinked cannula happened – or life happened. And that 3 day schedule – down the tubes. At first I’d readjust the calendar schedule after the mishaps.

But now? I gave up the calendar scheduling. (Try not to laugh…)

I use a cartridge down to the last drop because – I forgot to change my inset/cartridge that morning.

Or even more annoying – will finishing showering and dressing for work, only to figure out there’s not enough insulin to last through the day.

Or – exasperating – get ready to eat lunch at work and find out I don’t have enough insulin for lunch.

Eeeeeek!

Yes, I carry an insulin pen for those times. I even have needles for the pen! (I forgot needles one trip.)

But I smile when I think of how “smug” I was years ago. And I’m grateful that I never expressed that smugness on a blog or anywhere else.

welcome-to-perfection

PS – Animas Ping Pumps play Für Elise when you are close to running out of insulin. Driving yesterday and listening to the radio, Für Elise came on. I shut off the radio!

 

Advertisements

Time for a new pump

Some back story first.

My Ping is being a pain at times – nah, not the insert part. It’s the communication part. It’s not its fault. (wow – weird using it’s and its in one sentence). Ok, back to the story.

My Ping’s four years was up the first week of December. I had called well before that trying to get it set up to go ahead and order a new one before my warranty was done. BUT…

My insurance, which I won’t name but it rhymes with “bigna,” apparently doesn’t worry that a pump might be old and so, if using that insurance, you can’t get a new pump until your pump dies. (Reminds me of traffic stuff where everyone knows a signal light is needed but there haven’t been enough accidents to warrant installing a traffic light). Ok, back to the story, again.

This has happened…
Huge meal – I’ve been looking forward to bolusing an unreal amount of insulin to cover a disgusting amount of carbs. Do the combo thing – set it up – push the buttons and… The meter says, “Bolus canceled. Check pump.”

And…
Small meal. Very little insulin. Sitting with friends at work. Beeping and cancelling and, damn this is annoying.

And this has happened…
“Unable to find pump.” “Move pump closer.” Excuse me? The pump is hanging on my jeans and the meter is in my hand. How much closer do you want?

I know these things happen but this was more than once a week. In fact one day I had several of “I can’t find the pump, stupid.”

So I called Animas last Friday. Went through the trouble-shooting stuff. Even had to remove that piece of peelable plastic on the screen. (I have no clue why that would matter…)

Anyway – “Oh, we’ll need to start the process to replace your pump.” “We are going to send you a replacement pump as yours doesn’t seem to be working properly.” “Someone will call you tomorrow to start the paperwork for the replacement pump.”

Ok.

No one called.

So I called – and got the paperwork started.

And today, a box from Animas was in my mailbox. It’s empty. Did they forget to put the loaner pump in the box?

So I called.

I have truly appreciated my Animas Pump for the last 4+ years. I’ve appreciated the tech support. I like my pump.

But, I’m frustrated. The paper work? Signed, scanned, emailed – no one had seen it.

The salesperson is a new father of his first child. I get that but. Someone should have contacted me.

The empty box? That’s so I can send them my current pump. So I asked, “What? You want me to die?”

The other salesperson says, “We’ll get that loaner to you tomorrow.” I don’t think so. We have more snow and ice arriving tonight and even though this is not Atlanta, it can be tough. (As an aside – we got 11.5 inches of snow on Tuesday afternoon and night. No schools were closed or delayed.)

I’m somewhat frustrated and threatened to go to a t-slim. The salesperson was calm but…

“Your pump’s not working correctly.” But I still don’t have a loaner??? After a week???

The Time Stealer

Today I left work and stopped at the local drug store – the only local drug store – to pick up my insulin. I’d ordered it online last night. At 4 I was there and so were many others. So I stood in line, chatted with acquaintances and waited… Gave the tech my name and she finally went to the fridge and pulled out 3 boxes of insulin. This is a monthly order, it should have been 2 boxes. My quick brain is thinking, “Oh boy, I’ll get three for the price (copay) of two!” I couldn’t do it. I told her it was wrong. She looked and said no, it’s correct. I again said – nope, should be only two. So the pharmacist came over and there was a label issue and yes, they goofed.

So I came home with two bottles.

This morning I did the “ordering of the prescriptions, including strips” online. That’s usually pretty simple but – had one that needs a new refill which has to be mailed in after I call the doctor’s office and then go pick up the paper prescription to mail in.

Once I was home after my stop at the drug store, I called Animas to order my pump supplies. I spoke with Dolores, who was very pleasant. This is my first order since the whole Animas mess this summer of cutting back on how many insets/cartridges you could get in one order for a 3 month supply. My endo’s office had rewritten my prescription in September so I could go back to getting 5 boxes every 3 months. They won’t be here for about two weeks because my insurance company has to approve it every time I order. That usually takes about a week and then it’s another week for shipping. I’m not going to complain. It works. I know how it works. I just mark my calendar to call them every 3 months. And Animas is doing better at the calls. I was on hold for less than a minute!

The time stealer is of course, the diabetes.

But – you know that!